![]() Customers are now settling in and appreciating their wireless connections. “This led to a decrease in overall satisfaction. “The year 2020 was a rough one for router manufacturers as many more people were working from home and noticing the limits of their Wi-Fi router,” Ian Greenblatt, managing director at J.D. ![]() Here Are the Best Wireless Router Brands According to Customers Wireless Router The most heavily weighted factor in the study, Wi-Fi range satisfaction, saw a 20-point increase (851) compared to last year.Overall customer satisfaction with wireless routers increased almost by 60 points from 826 last year to 884 in 2021.With a score of 859, Asus ranks first in customer satisfaction among wireless routers.Here are some key findings from the report which graded the devices on a 1,000-point scale: The report is based on the responses from 1,256 current owners of wireless routers who were queried in September and October 2021. The ratings are based on 10 factors including Wi-Fi range, ease of setup, reliability, upload/download speeds and more. Power’s 2021 Wireless Router Satisfaction Report ranks devices made by different manufacturers. A new study on wireless routers provides some valuable insight into what customers think about the top brands.
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